Improvement cycle for Sample: Order-routing assistant
Three sample improvements with what-good-looks-like, evidence to collect, related Learn topics, and a clear reassessment trigger.
Improvement guidance
Recommended improvements with Learn links + evidence to collect
Pin a written action-authority scope
Why it matters. Bounded action authority is the single biggest lever for a Zone 3 agent.
What good looks like
A one-page document that lists record types, operations, and a denylist. Signed by the agent owner and the reviewer.
Evidence to collect
Signed scope document + a screenshot of the agent refusing an out-of-scope action.
Reassess after
Re-run readiness assessment once the scope is signed.
Related Learn
Stand up a reviewer queue with SLA
Why it matters. Drafts without a reviewer become customer-facing mistakes.
What good looks like
A queue with a 4-hour SLA, a documented escalation path, and one approved + one rejected draft on file.
Evidence to collect
Reviewer-queue screenshot + transcripts of one approve and one reject decision.
Reassess after
Re-run readiness once the queue has 7 days of activity.
Related Learn
Build an adversarial-prompt test suite
Why it matters. If a refusal pattern silently breaks, you won't know.
What good looks like
10–20 adversarial prompts the agent must refuse, run on a schedule, with results archived.
Evidence to collect
Test-suite transcripts and a 30-day archive of audit traces.
Reassess after
Re-run readiness once the suite has 14 days of green results.
Related Learn